Shipping typically takes between 5-7 business days via FedEx or UPS Ground. Please note that during holiday periods and in areas impacted by severe weather, shipping times may be extended. If you have any concerns about your shipment, please don't hesitate to contact us for more information.

We understand that plans can change, and we want to make sure you're happy with your purchase. If you need to cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please keep in mind that once an order has been shipped, we may not be able to cancel it. For more information, please refer to our Return Policy - button below - to learn more and how to initiate a return after an item has shipped.

If you forgot to add a promo code or referral credit to your order, don't worry! We're happy to retroactively apply it for you. Simply reach out to us in writing by emailing support@ergopedicsleep.com with your name, order number, order date, and the code you wanted to use. We'll verify the code and process a credit back to your method of payment for the amount of the discount generated by the code within 2 business days. Please note that it may take longer for the credited funds to appear in your account, usually 7-9 business days.

If you need to change your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please keep in mind that once an order has been shipped, we may not be able to cancel it. For more information, please refer to our Return Policy to learn more and how to initiate a return after an item has shipped.

We offer best in class warranties with extensive coverage and support on everything we make:

1. Our mattresses come with a 10-year limited warranty.
2. Our mattress toppers come with a 1-year limited warranty.
3. Our pillows come with a 1-year limited warranty.
4. Our pet beds come with a 1-year limited warranty.
5. Our adjustable bases come with a 5-year limited warranty.

Our gel memory foam products are infused with hemp and/or copper, which have a variety of potential benefits. Hemp is known for its potential to reduce pain, anxiety, and inflammation, while copper is said to have anti-inflammatory and antimicrobial properties. These infusions can potentially provide additional therapeutic benefits when compared to traditional memory foam products.

Our infused gel pet beds are specifically designed to provide therapeutic benefits for your pet. They are made with gel memory foam that is infused with hemp and/or copper, which can help alleviate pain, reduce inflammation, and promote relaxation. Regular pet beds may not have these special infusions, and may not have the same therapeutic benefits.

The mattress cover is not machine washable, but it can be spot cleaned with mild detergent and a damp cloth.

The optional cover for the mattress toppers is machine washable <gentle cycle, mild detergent>.

The effects of hemp and copper infusion may vary for each individual, it may take some time for you to feel the effects. However, many customers report improved sleep quality, pain management, and other therapeutic benefits.

Setting up your new mattress is easy! Simply remove the packaging and allow the mattress to expand fully. It may take a few days for the mattress to fully expand and reach its full size.

The filling inside the adjustable fill infused gel memory foam pillow is a combination of gel-infused memory foam and shredded foam. The gel-infused memory foam provides pressure relief and support, while the shredded foam allows for adjustable firmness and customization to fit your individual sleeping needs. Please note that our foam does not use microfiber, but we do ship a medium sized bag of extra foam along with every pillow to give you the option to add more filling if needed.

Gel-infused memory foam is designed to keep you cool while you sleep by regulating your body temperature. The gel particles within the foam absorb and distribute heat away from your body, providing a cooler sleeping surface than traditional memory foam. Additionally, the open-cell structure of gel-infused memory foam allows for better airflow and breathability, helping to dissipate heat and improve overall temperature regulation. This can result in a more comfortable and restful sleep.

Fiberglass is a type of glass made from extremely fine fibers of glass, it's often used as an insulator in various industrial applications. Some mattress companies use it as a layer in their mattresses because it is lightweight, durable, and provides a fire-resistant barrier. However, Ergo-Pedic Sleep does not use fiberglass in their mattresses. This is because fiberglass fibers can cause skin irritation, respiratory problems, and other health issues. Ergo-Pedic Sleep uses other materials that are safe and comfortable for their customers, such as gel-infused memory foam, plant-based foam,, and natural organic cotton and hemp fibers.

We apologize if you have received a defective item in your order. Please contact our customer support team immediately by sending an email to support@ergopedicsleep.com or by filling out the Contact Us form on our website. Please include your order number and a detailed description of the faulty item(s) in your message, and our team will assist you with resolving the issue as soon as possible. Depending on the nature of the issue, we may ask you to provide pictures or videos of the faulty item, and we will work with you to find the best solution, whether that is a replacement, repair or refund.

We want you to have the best sleep possible, that's why we offer a 90-night sleep trial on all of our mattresses. Try out your new mattress for 30 days, and if you're not completely satisfied, you can return it for a full refund minus a $99 pickup fee. We'll even cover the return shipping costs if the return is due to our error. Click the "Learn More" button below to read more about our 90-day sleep trial program and the process for requesting a return.

Please note that pet beds are excluded from our 90-day sleep trial offer.

To check on the status of a refund, please contact our customer support team by emailing support@ergopedicsleep.com with your name, order number, and the date of your refund request. Our team will be happy to provide you with an update on the status of your refund and an estimated time of arrival for the credited funds to appear in your account. Please note that it may take 7-9 business days for the refunded funds to appear in your account once processed by our team.