Warranty
Limited Warranty
ERGO-PEDIC LIMITED WARRANTY
The limited warranty is valid only on products bought through authorized resellers and used in the United States and Canada. Buying through an unauthorized reseller or using this product outside the United States and Canada automatically voids this warranty. This warranty is available to consumers only. If you own an Ergo-Pedic® Sleep product purchased at retail for personal, family, or household use, you are a consumer. Except as otherwise required under applicable state law, this warranty is not available to retailers or other commercial purchasers or owners. We warrant that your Ergo-Pedic® product will be free of defects in material or workmanship under normal home use. Customers must present original proof of purchase to obtain the warranty benefits. If you do not have proof of purchase date, the purchase date for this warranty will be the date of manufacture. If your Ergo-Pedic® Sleep product prove to be defective within the warranty period, we will repair it or replace it if we consider it necessary.
Please contact us at ergopedicsleep.com/contact to obtain warranty services or write to Ergo-Pedic, LLC., PO 2787, Indio, CA 92202, Attn: Customer Care Team. Please do not return any product without first contacting our Customer Care Team.
The warranty timeframe depends on what product was purchased and where.
The warranty period for Ergo-Pedic® Sleep products purchased through www.ergopedicsleep.com, Amazon, and Wayfair are 10 years from the original date of purchase for mattresses, 1 year for mattress toppers, 1 year for pillows, 1 year for pet beds, and 10 years for adjustable bases.
FOLLOW THIS LINK TO ACTIVATE YOUR ERGO-PEDIC® SLEEP WARRANTY
Mattresses are designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s). This Mattress Warranty does not cover your Product if you use it in a manner incompatible with that intended design.
All Ergo-Pedic, LLC products are intended for indoor use. The warranties described below do not cover your Ergo-Pedic® Sleep product if you use it in a manner that is incompatible with that intended design.
What Is Covered
The foregoing warranty shall be exclusive and in place of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any consequential damage or losses arising from this product's purchase, installation, and/or use.
This warranty covers any defects in materials or workmanship with the exceptions stated below for all Ergo-Pedic®, LLC. products. Ergo-Pedic, LLC warrants the Covered Product to be free of all defects in material and workmanship for 10-Years from the date of receipt.
This warranty covers any defects in materials or workmanship with the exceptions stated below for all Ergo-Pedic®, LLC. products. Ergo-Pedic, LLC warrants the Covered Products to be free of all defects in material and workmanship for:
- MATTRESSES 10-Years from the date of receipt.
- MATTRESS TOPPERS 1-Years from the date of receipt.
- PILLOWS 1-Years from the date of receipt.
- PET BEDS 1-Years from the date of receipt.
- ADJUSTABLE BASES 10-Years from the date of receipt.
WHAT ERGO-PEDIC WILL DO
MATTRESSES, MATTRESS TOPPERS, PILLOWS, & PET BEDS
Ergo-Pedic, LLC, at its sole discretion, will repair, replace, or refund any mattress that proves defective in materials or workmanship with the exceptions stated below for all Ergo-Pedic, LLC.
ADJUSTABLE BASES
YEAR 0-2:
- The warranty covers defects in the workmanship or materials for 2 years from the date of purchase. Ergo-Pedic® will send replacement parts for any defective part to the original purchaser ONLY, and Ergo-Pedic ® will pay all authorized labor and transportation costs associated with the repair or replacement of any parts to residents within the continental US.
YEARS 3-10:
- During the years 3 – 10, Ergo-Pedic® will offer replacement parts for any mechanical bed part (excluding electronics, electrical components, drive motors, and massage motors). The purchaser shall pay 1/10th of the replacement cost of the defective part multiplied by the number of years since 2 years after the warranty commencement date, and Ergo-Pedic® shall bear the remainder of the cost of the replacement part. The purchaser shall bear all service, transportation, labor, and shipping costs associated with the repair or replacement of the defective part(s).
YOUR RESPONSIBILITIES
In the event of a Defect and in order to get the benefit of this limited Ergo-Pedic® Sleep Warranty, you must return your Ergo-Pedic® Sleep product to Ergo-Pedic®, LLC and provide Ergo-Pedic, LLC with proof of the original date of purchase. Should shipping costs be required to return your Ergo-Pedic® Sleep product, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Ergo-Pedic® Sleep Warranty. In the event of a Defect, Ergo-Pedic, LLC will ship a replacement Ergo-Pedic product (if applicable) to you.
Replacement Ergo-Pedic products are subject to the same limited Ergo-Pedic Warranty as the original Ergo-Pedic® Sleep product. If you obtain a replacement Ergo-Pedic® Sleep product, the warranty term of the replaced Ergo-Pedic product begins from the date of purchase of the original Ergo-Pedic® Sleep product.
EXCLUSIONS & LIMITATIONS
WARRANTY EXCLUSIONS
This warranty does not apply to any costs, repairs, or services for the following:
- Service calls to correct the installation of the Covered Product or to explain the usage of the product to the buyer.
- Repairs necessitated by use other than normal home use.
- Comfort Preferences
- Normal wear and tear as a result of washing and intended use.
- Damage resulting from misuse, abuse, accidents, alterations, or improper installation.
- Corrective work necessitated by repairs made by anyone other than a Ergo-Pedic,, LLC authorized service technician.
- Repairs or replacements due to improper usage of the warranty, including but not limited to mattress protector damage.
- Repair or replacement due to loss of material by water damage, mold growth, refrigerator leaks, or omissions during cleaning and maintenance of the Covered Product.
- Damage or loss resulting from misuse, abuse, vandalism, neglect, fire, flood, water, mildew or other acts of nature.
- Repairs required as a result of normal wear and tear including but not limited to: surface sagging of greater than 1 inch in any part of the sleep surface; indentations of greater than 1 inch deep over any part of the product; and physical abuse or damage to the cushions, pads, springs and/or cover material.
- Minor imperfections such as body impressions less than one inch in depth and seams that do not match evenly on each unit produced.
LIMITATION OF DAMAGES:
- In no event shall Ergo-Pedic, LLC be liable for consequential damages for breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer. Within the period of this warranty, Ergo-Pedic, LLC will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty, repairs, and services must be pre-authorized by Ergo-Pedic, LLC. All expenses related to replacing or repairing a defective part under this warranty shall be assumed by Ergo-Pedic, LLC, except for the following expenses, which the buyer shall assume: a $75 shipping fee each way.
WHAT IS NOT COVERED - MATTRESSES
The warranty applies only to the original purchaser and does not cover:
- comfort preferences
- wear and tear
- damage caused by abuse or failure to follow care instructions
- stains
- fire or flood damage
- visible depressions or indentations in the top of the mattress less than 1 inch in depth.
WHAT IS NOT COVERED - MATTRESS TOPPERS, PILLOWS, & PET BEDS
The warranty applies only to the original purchaser and does not cover:
- comfort preferences
- wear and tear
- damage caused by abuse or failure to follow care instructions
- normal changes in softness, resilience (including impressions less than 1.5 inches in depth)
- fire or flood damage
- stains.
WHAT IS NOT COVERED - ADJUSTABLE BASES
The warranty applies only to the original purchaser and does not cover:
- wear and tear
- damage caused by abuse or failure to follow care instructions
- normal changes in softness, resilience (including impressions less than 1.5 inches in depth)
- fire or flood damage
- stains.
ERGO-PEDIC SLEEP FINAL SALE
AND CLEARANCE ITEMS
Unless otherwise indicated, products purchased from Ergo-Pedic Sleep that are marked as “Final Sale” or “Clearance” are subject to the modified limited warranty terms described below:
Your new Ergo-Pedic Sleep Mattress that was purchased that was marked as a “Final Sale” or “Clearance” item is covered by the Mattress Warranty described above, provided, that the term of such warranty extends for a period of 5 years from the date you purchased the Ergo-Pedic Sleep Mattress. All other terms and conditions of the Mattress Warranty will apply as specified above
HOW STATE LAW APPLIES
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ARBITRATION
WARRANTY CONTACT
Ergo-Pedic, LLC., PO 2787, Indio, CA 92202, Attn: Customer Care Team
www.ergopedicsleep.com/contact-support
support@ergopedicsleep.com
Ergo-Pedic Sleep